Week 1 EOC: Great Customer Service

The best customer service experience that I have is when I go to the Nordstrom Café. This is not surprising at all since the company prides themselves on customer service and is known for top notch employees. Every time I go there I review the best service. They always do the little things that make them stand out in my mind. The last time that i went I ordered fish but asked for none of the vegetables on the dish since I did not like the ones that came on it. The only thing was that the sauce for the fish was served with the vegetables. So I got this on the side. When I received my food I did not like it. So the waitress went to get me tartar sauce, and lemons. She also went out of her way to make a sauce that she said that she uses as well. It was ketchup, Dijon, and lemon juice. While the combination sounds odd it was very good. The fact that she went out of her to do this shows the great customer service that Nordstrom prides themselves on. Every time that i go to the Fashion Show mall I always eat their if I am hungry. My mom as well has gotten hooked on the food. They also will always give you a cup to go of your DRINK; also they are great at keeping up at refills, which most places seem to slack on. The food is priced great, taste good and the customer service is outstanding. These are the three reasons why I will continue to go to the Nordstrom Café. “The key to building lasting customer relationships is to create superior customer value and satisfaction. Satisfied customers are more likely to be loyal customers and to give the company a larger share of their business.” (Marketing: An Introduction Page 19)